Terms & Conditions

ARTRAGE TERMS & CONDITIONS

The Terms and Conditions below relate to ARTRAGE Projects, including ROOFTOP MOVIES, produced by ARTRAGE INC, a not-for-profit incorporated association [ABN: 90 649 491 963].

It is important to note that FRINGE WORLD, an open access festival managed by ARTRAGE, is not covered by these terms and conditions. You can see a copy of the FRINGE WORLD Terms and Conditions here. 

Please read these Terms and Conditions carefully before confirming your purchase. By making a purchase you agree to the following Terms and Conditions. Please read these Terms and Conditions in conjunction with our Privacy Policy. Failure to read or comply with these Terms and Conditions, does not qualify the ticket holder to a refund of any sort.

ARTRAGE may vary these Terms and Conditions. The Terms and Conditions in effect at the time of your purchase will apply to you and your tickets. Any changes made to the Terms and Conditions after your purchase will not affect your existing tickets, but they will apply to future purchases.

LAW AND JURISDICTION

The provisions of these Terms and Conditions are governed by the laws of Western Australia.

PRIVACY POLICY

The ARTRAGE Privacy Policy is incorporated into these Terms and Conditions and applies to all sales, and can be found here: artrage.com.au/privacy-policy

SUPPORT AND FURTHER INFORMATION

If you require further assistance, please email hello@artrage.com.au

TICKETING TERMS

ARTRAGE Terms and Conditions are in accordance with the LPA Ticketing Code of Practice.

The LPA Ticketing Code of Practice is available on the Live Performance Australia website liveperformance.com.au, or you can view a copy of the code via the following link LPA Ticking Code of Practice, Eighth Edison.

Purchase of Tickets

  1. Please be advised that your credit card statement will show “ARTRAGE (EWAY) NORTHBRIDGE” when your payment is pending and “Fringe World Northbridge” when the payment is confirmed.
  2. Except where required by law or otherwise detailed in these Terms, all Tickets are:
    1. Non-refundable;
    2. valid only for the specific Goods and/or Services for which they have been issued;
    3. valid only if payment has been made in full prior to entry; and
    4. valid only for the specific date, time and any other conditions stated on the Ticket (or sales receipt).
  3. All ticket prices and other charges are subject to change without notice. All ticket prices are in Australian dollars.
  4. At time of purchase ARTRAGE aims to collect your personal contact information in case of an event cancellation or change. If you fail to supply sufficient and appropriate contact information, ARTRAGE is not responsible for failure to notify you.
  5. Ticket purchasers are required to supply a current and accessible email address to receive order confirmation and tickets. Tickets will not be delivered by post.
  6. Entry into an ARTRAGE ticketed event or venue is conditional and may be granted upon the presentation of a valid ticket.

Refunds and Exchanges

  1. ARTRAGE adheres to the LPA Ticking Code of Practice.
  2. These Ticketing Terms apply in relation to any Tickets purchased by you or on your behalf. Your agreement to be bound by these Ticketing Terms is a condition of entry to our Sites and/or to access or use our Goods and Services. Before purchasing tickets, carefully review and ensure you agree with
    1. the event/session/price details
    2. Terms and Conditions
    3. Privacy Policy
    4. Venue Conditions of Entry
  3. All Ticket sales are final. Except where required by Australian Consumer Law or otherwise detailed in these Terms, and all tickets are:
    1. Non-refundable;
    2. non-exchangeable;
    3. non-Transferable and
    4. valid only for the specific date, time and any other conditions stated on the Ticket (or order confirmation).
  4. The ticket purchaser/holder is not entitled to a refund, exchange, transfer, or any other form of reimbursement;
    1. If you are affected by a change in personal circumstances;
    2. In the case of a change of mind;
    3. if you were refused entry or removed due to your breach of these General Terms and Conditions
    4. If you arrive late for any scheduled Ticket time,
    5. In the case of incorrect selection of tickets
    6. If tickets are lost, stolen or misused,
    7. merely due to dislike or dissatisfaction of the Event, performance, venue, goods, or services
    8. If did not attend
  5. ARTRAGE reserves the right to
    1. add, withdraw, vary advertised events, ticket prices, audience capacities or seating arrangements and make other variations as required at any time.
    2. not offer a refund or exchange if proof of purchase is not presented, or if valid ID is not shown upon request by security at entry.
    3. without refund, refuse admission to, or eject, any person whose conduct is deemed to be disorderly, who uses vulgar or abusive language, or who otherwise fails to comply with ARTRAGE’s Terms and Conditions. Should entry be declined, ARTRAGE will not provide a refund for the purchase of tickets. Please refer to the Conditions of Entry.
  6. If you would otherwise like to request a Ticket refund or exchange in accordance with these Terms, please contact Customer Support via hello@artrage.com.au, where your submission will be reviewed in accordance with LPA Code and Australian Consumer law.

Discounted Tickets

  1. ARTRAGE reserves the right to offer discount or promotional tickets.
  2. ARTRAGE makes no guarantee that discounted tickets prices will be offered or available for all events.
  3. Only one valid discount can be applied per transaction.
  4. Purchases made at a higher price cannot be changed for the discounted price under any circumstances.
  5. Where a promotional code is required to redeem a discount, this must be applied at the time of purchase.
  6. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the venue.

Ticket Resale

  1. Tickets should only be purchased through
    1. www.artrage.com.au,
    2. www.rooftopmovies.com.au
    3. an official ARTRAGE Projects or Rooftop Movies Box Office.
  2. ARTRAGE will not be held liable in the event an unofficial ticket is purchased through an unauthorised ticketing outlet.
  3. ARTRAGE has the right to refuse entry into the event and deem any ticket invalid without refund, if it is reasonably suspected that improper use has taken place, including fraud, sculpting, re-sale, unofficially distributed.
  4. If the tickets purchased are gifted, the recipient is bound by these Terms and Conditions.
  5. Any complimentary Tickets may not, without the prior written consent of ARTRAGE in each instance, be sold, or used by anyone other than the person to which the Ticket is registered.

Rooftop Movies Gift Vouchers

The following terms and conditions apply to all Rooftop Movies Gift Vouchers purchased via rooftopmovies.com.au:

  1. Terms and Conditions for Rooftop Movies tickets apply to all purchases made using Rooftop Movies Gift Vouchers.
  2. Rooftop Movies Gift Vouchers purchased from 31 August 2023 are valid from for three years from the date of issue.
  3. Rooftop Movies Gift Vouchers purchased prior to 31 August 2023 are valid to the expiry date listed on the voucher.
  4. Balances remaining on Gift Vouchers after this expiry time will be forfeited and are not further redeemable.
  5. Rooftop Movies Gift Voucher denominations are in Australian Dollars.
  6. Gift Vouchers will only be supplied in a digital format and cannot be posted out.
  7. Rooftop Movies Gift Vouchers are valid for Rooftop Movies ticket purchases only and are not;
    1. redeemable for merch, food, or drink at Rooftop Movies.
    2. redeemable for cash either in whole or part of the voucher value.
  8. Prior to the expiry time, Rooftop Movies Gift Vouchers can be redeemed online at rooftopmovies.com.au. 
  9. Purchases are subject to relevant fees associated with Rooftop Movies purchases and as per these Terms and Conditions.
  10. Rooftop Movies Gift Vouchers cannot be used to purchase tickets for sale at the venue door or on any other website other than www.rooftopmovies.com.au.
  11. Rooftop Movies Gift Vouchers can be used as part payment for Rooftop Movies tickets. The outstanding difference between the Gift Voucher value and purchase amount must be paid at the time of booking with a valid credit/debit card or another Rooftop Movies Gift Voucher.
  12. Where the total value of a Gift Voucher is not redeemed in one transaction, remaining funds will be carried over and may be used toward another purchase prior to the Gift Voucher expiry time.
  13. The 16-digit gift voucher number must be used to redeem the voucher.
  14. Rooftop Movies does not accept any responsibility for lost or stolen Rooftop Movies Gift Vouchers. However, gift vouchers may be reissued upon supply of the recipients’ email and voucher number.

Weather

ARTRAGE Events may proceed rain, hail, or shine (unless ARTRAGE determines otherwise in its absolute discretion). We strongly recommend customers prepare for all weather conditions (Note: the use of umbrellas during events is not permitted as it negatively impacts other audience members). Patrons accept the risk that the Event may proceed in weather they consider unsatisfactory. Weather will not constitute a reason for a refund unless required by law or under the LPA Code.

If an event is cancelled due to weather conditions, please refer to our Cancellation Policy below for refund information in relation to cancelled sessions.

CANCELLATION POLICY

In all instances of event cancellation, the following apply:

  1. Cancellation by ARTRAGE: ARTRAGE holds the right to cancel any event at its discretion.
  2. Notification of Cancellation: In the event of a cancellation, ARTRAGE aims to inform customers at the earliest opportunity.
    1. Notifications will be sent to the ticket purchaser via email and SMS. Public cancellation notification updates may be posted on our social media platforms.
    2. Last-Minute Cancellations: If a cancellation occurs within two hours of the event or during the event, we strive to contact customers directly at the earliest opportunity.
    3. Please provide accurate contact information to receive notifications. If contact details were not provided during purchase, reach us at hello@ARTRAGE.com.au.
  3. Expenses Incurred: ARTRAGE is not liable for any expenses incurred due to the cancellation, including travel, parking, accommodation, etc. Consider appropriate insurance for your circumstances.
  4. ARTRAGE is not obligated to arrange a substitute event in case of cancellation.

CANCELLATION PRIOR TO EVENT

In the instance of event cancellation prior to the event ARTRAGE will provide a refund of the ticket purchase value.

  • If payment was by credit card, the ticket value, fees, and charges will be automatically refunded within 5 business days.
  • If the original payment method was a Gift Voucher or Credit Note, ARTRAGE will issue a Credit Note for the value of the tickets.
  • For other payment methods, contact us at hello@ARTRAGE.com.au to arrange alternative refund.

INCOMPLETE PERFORMANCE CANCELLATION DUE TO INTERVENING CIRCUMSTANCES

In unforeseen cases such as weather, events might end early.

Venue Staff will communicate the cancellation directions to customers. ARTRAGE aims to send customers email communications as soon as practicable advising of the available remedies and the process for accepting a remedy.

Remedies on offer will include:

  • An exchange to another session or event presented as part of the Project season.
    • Valid for ticket of equal value
    • Subject to availability
  • Credit Note equivalent to their original purchase.
    • Credit Notes can be for tickets purchases via rooftopmovies.com.au or artrage.com.au.
    • Credit Notes expire on 24 March 2024
    • Unredeemed Credit Notes by 24 March 2024 will not be valid for future seasons or refunds.
    • The Credit Note can only be redeemed when logged into the account of the original purchaser.
  • ARTRAGE may ask whether you are willing to forgo your remedy and donate the price paid for the Ticket, to [ARTRAGE FUND].

CANCELLED, RESCHEDULED OR SIGNIFICANTLY RELOCATED SEASON DUE TO INTERVENING CIRCUMSTANCES

ARTRAGE will contact the original ticket purchaser to offer the following remedies:

  • Refund of Purchase value.
    • If payment was by credit card, the ticket value, fees, and charges will be automatically refunded within 5 business days.
    • If the original payment method was a Gift Voucher or Credit Note, ARTRAGE will issue a Credit Note for the value of the tickets.
    • For other payment methods, contact us at hello@ARTRAGE.com.au to arrange alternative refund.
  • An exchange to another session or event presented as part of the Project season.
    • Valid for ticket of equal value
    • Subject to availability
  • Credit Note equivalent to their original purchase redeemable for the following season.
    • Credit Notes can be for tickets purchases via rooftopmovies.com.au or artrage.com.au.
    • Credit Notes expire on 30 March 2025.
    • The Credit Note can only be redeemed when logged into the account of the original purchaser.
  • ARTRAGE may ask whether you are willing to forgo your remedy and donate the price paid for the Ticket, to [ARTRAGE FUND].


ARTRAGE CONDITIONS OF ENTRY

The ARTRAGE Conditions of Entry:

  • may vary according to the event, program, activity, and venue.
  • are subject to the requirements of ARTRAGE Management and WA government directives, including but not limited to, public health and social measures and restrictions as and when they are introduced and/or updated.
  • must be read in conjunction with the Terms and Conditions.

The ARTRAGE Conditions of Entry in conjunction with the current government restrictions apply to any patron attending an ARTRAGE self-managed venue.

If attending an ARTRAGE ticketed event hosted in an independent venue it is the responsibility of ticket holders to ensure they are aware of all events and/or venue conditions. Refunds or exchanges will not be issued for failure to comply with the conditions of entry to a venue. 

Importantly, please note the following:

  1. Admittance to the event will be at the discretion of Venue or ARTRAGE Management.
  2. ARTRAGE reserves the right to, without refund, refuse admission to, or eject, any person whose conduct is deemed to be disorderly, who uses vulgar or abusive language, or who otherwise fails to comply with ARTRAGE’s Terms and Conditions or behaves in a manner that would place ARTRAGE in breach of its Liquor License.
  3. In the event that you are refused entry to an event for any reason, in accordance with these conditions of entry, no refund will be given.
  4. It is a condition of entry to events that a search of person and / or their possessions may be required at the time of the entry to the venue.
  5. No alcohol, drugs, weapons, glass containers, specified prohibited items or lasers may be taken into the venue.
  6. No audio or video recorders (including mobile phones) may be used without prior written permission of ARTRAGE. A breach of this condition may lead to the confiscation of all equipment and removal of the patron from the venue.
  7. Please respect the cinema’s patrons and silence mobile phones during events.
  8. ARTRAGE reserves the right to video, photograph, broadcast or telecast the event.
  9. ARTRAGE reserves the right to video and make records of the venue using CCTV technology. No copies of CCTV footage will be created for entertainment, personal or commercial use. Only police may leave the venue with copies of CCTV footage. Recording and viewing of recorded CCTV footage is undertaken by ARTRAGE for the purposes of security and safety only.
  10. By purchasing a ticket, you grant permission to ARTRAGE to utilise your image, likeness, actions, and statements in any live or recorded audio, video, or photographic display made of, or at, the event in any medium or context without further authorization or compensation.
  11. To the extent permitted by law, ARTRAGE shall not have any liability to you beyond the face value of the ticket purchased plus the relevant per ticket service charge.
  12. ARTRAGE shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangement including travel, parking, sustenance, and accommodation relating to the event that have been arranged by you are at your own risk.
  13. ARTRAGE takes no responsibility for loss or damage to personal property.
  14. Patrons must not damage nor remove any property belonging to ARTRAGE, Rooftop Movies or City of Perth Parking.
  15. To the extent permitted by law, ARTRAGE denies all liability for any injuries caused or sustained at an event. Although reasonable measures are taken by ARTRAGE to protect audience members, injury can occur. If injured or distressed, immediately ask a staff member or security guard for assistance.
  16. By purchasing a ticket, you acknowledge and accept these terms and conditions in your personal capacity and on behalf of any accompanying minor.
  17. Without prejudice to any other rights which ARTRAGE may have, if you contravene any of these Terms or Conditions, you may:
    1. be refused entry to, or removed from, the venue;
    2. have your ticket confiscated and/or cancelled without refund or recompense; and
    3. be disqualified from purchasing tickets for or entering into other events.

ROOFTOP MOVIES – Additional Conditions of Entry

  • ROOFTOP MOVIES is a Licensed venue. Patrons must be over the age of 18 (or accompanied by a Parent, Legal Guardian or Responsible Adult).
  • Patrons must be able to show valid photo ID upon entry. Failure to produce such ID will result in the refusal of entry. The following forms of ID are considered as valid proof of age: a current Australian driver's license with a photograph; a current passport with a photograph; a current Australian learner driver permit with a photograph; or a current Australian State or Territory issued Photo Card.
  • Patrons under the age of 18 will only be admitted when accompanied by a parent or legal guardian. The admittance of minors (persons under the age of 18 years) is subject to meeting the conditions of the Rooftop Movies Minors Policy. The refusal of entry of minors is at the sole discretion of Rooftop Movies and its contracted agents.
  • A film’s classification takes precedence over Rooftop Movies’ standard entry requirements for minors, even when accompanied by a parent or legal guardian e.g., a patron under 15 will not be admitted to a MA15+ screening.

INJURY AT EVENTS

To the extent permitted by law, ARTRAGE disclaims all liability for any injuries caused at events. Although reasonable measures are taken by ARTRAGE to protect audience members, injury can occur. If injured or distressed, immediately ask a staff for assistance.

By purchasing a ticket, you acknowledge and accept these Terms and Conditions in your personal capacity and on behalf of any accompanying minor.

Parking

Parking at or near the Venue may be limited and not guaranteed. It is your responsibility to ensure sufficient time is allowed to arrive at the Venue by the commencement time to avoid potential parking problems which can occur during peak periods. We will not provide a refund for Tickets if you miss all or part of an Event due to your late arrival.

DONATIONS DISCLAIMER 

Agreement 

By donating to ARTRAGE, you are agreeing to our terms and conditions and Privacy Policy. Please review the following in association to our Privacy Policy prior to making your donation.  

General terms 
Your donation goes towards supporting Artrage Inc. which is endorsed as a deductible gift recipient on the Australian Government's Register of Cultural Organisations maintained under Subdivision 30-B of the Income Tax Assessment Act 1997. 

Donations to ARTRAGE of $2.00 and over are tax deductible. This will be identified on your tax receipt. 

Disputes and refunds 
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality.  

Once you have donated to ARTRAGE we are unable to refund if you change your mind. For this reason, we ask that you make your decision to donate to us carefully. If you believe that there has been an error with your donation, you should notify us directly on 08 9227 6288 and confirm that notice in writing or by emailing donate@artrage.com.au as soon as possible so that we can resolve your query..  

Payment Options 

How to pay 

Once you have made your selection you will be guided through the payment process. The method of payment on our website is by credit card. Please be advised that your credit card statement will show “ARTRAGE (EWAY) NORTHBRIDGE” when payment is pending and “Fringe World Northbridge” when payment is confirmed.  

The cards we accept

We accept Visa and Mastercard cards via a secure payments system. We can accept cards issued in Australia or overseas. 

Direct debit 

Donations can be made by direct debit. For donating, please include DONATION and your name in the reference, using the following details: 

Bank:  Bankwest 

Account Name: Artrage Inc. 

BSB: 302-162   

Account number: 1011680 

Reference: [DONATION/Donor NAME]   

Cheques

Cheques can be made out to Artrage Inc at 89 Melbourne Street, Northbridge 6003. 

Payment currency 

All transactions are processed in Australian dollars. 

Privacy 

Please refer to the ARTRAGE Privacy Policy.   

Gift Acknowledgement 

Donations over $200.00 AUD will be acknowledged for 12 months on the ARTRAGE website. If you wish to retract or change your donation acknowledgement within this time, please notify us directly on 08 9227 6288 and confirm that notice in writing or by email at donate@artrage.com.au 

ARTRAGE acknowledges the Whadjuk Nyoongar people as the traditional custodians of the land on which we work and live.
We pay respects to all Aboriginal Elders and people and stand united towards a shared future.